IDS Clinic (International Building)

🩺 Medical Team

Jessmine, a facial therapist, is described as the best encountered, demonstrating patience, skill, and meticulousness, ensuring the best outcomes without rushing. Dr. Michelle Wong is noted for her candidness and empathy, assessing skin conditions and customizing skincare products. Chester, Michelle, and the team are recognized for their knowledge and expertise. Caline and Dr. Vivian are praised for being attentive and patient, ensuring comfort and care. The staff is professional, ready to answer questions in detail, and the doctors are skilled and efficient. However, one reviewer felt Dr. Michelle Wong made irresponsible comments regarding treatment outcomes and lacked interest or care. Another reviewer found the staff helpful and nice.

🏥 Environment & Care

The experience is described as clinical rather than relaxing, with skin feeling tight and dry afterward, lacking proper moisturization. There’s a suggestion for more relaxing elements like facial or neck massage. Extractions were painful, and there was no steaming beforehand. A mask was applied in a way that sealed over the eyes, causing anxiety, and was not fully removed afterward. Despite this, one reviewer found the waiting time acceptable and reasonable.

💰 Pricing & Sales Approach

One reviewer found the price (over 200 SGD) high and suggested that more relaxing elements should be included. Another reviewer mentioned that assistants were still trying to cross-sell more laser sessions despite the patient’s concerns about results, and that the doctor only glanced at the skin condition without much comment for subsequent sessions. Conversely, one reviewer was pleased that the staff stopped them from purchasing unsuitable products and recommended alternatives instead of hard-selling.

✨ Treatment Outcomes

The Morpheus 8 treatment resulted in tighter, lifted skin and less noticeable acne scars after one session. Another reviewer noticed improvement within a week of using customized skincare products. One reviewer experienced significant reduction in excess sebum on their T-Zone after two weeks of using a skincare set. However, another reviewer stated that after ten treatments, their pigmentation was still present, and the doctor indicated no further improvement would be possible, despite assistants claiming the skin condition had improved and attempting to sell more sessions.