L & H Polyclinic and Surgery

🩺 Medical Team

The medical staff received mixed feedback. One reviewer expressed significant dissatisfaction with the impolite and unfriendly service from the clinic staff, noting their lack of empathy towards a child in pain and suggesting that staff should handle situations with more gentleness. In contrast, multiple other reviews highlighted the friendliness, kindness, understanding, and professionalism of the doctors and clinic assistants. Several patients described the staff as welcoming, helpful, and caring, with one individual specifically commending Shirley for her accommodation and helpfulness. Dr. Tong was frequently praised for being friendly, caring, warm, assuring, and trustworthy, with her medications being particularly effective for those with allergies.

🏥 Environment & Care

The environment and cleanliness of the clinic were described as top-notch. Patients appreciated the overall care quality, with one reviewer mentioning efficient appointment-making and medicine fulfillment.

💰 Pricing & Sales Approach

One reviewer expressed shock regarding pricing, stating that the cost was not the same as the usual price previously given to their family, despite being told it was affordable after using a CHAS card.

✨ Treatment Outcomes

The effectiveness of the medications prescribed was a recurring positive theme. Patients reported that the medications worked well, even for those with severe allergies, leading to quick recovery and high satisfaction. Visible improvements and effectiveness were noted, with one reviewer explicitly stating the medications were super effective.